FAQ
Who We Are
Find out what we’re made of, from our overarching philosophy of excellence down to the very threads that make up our socks.
Our Technology
Read more on how our team pushes the boundaries of what socks can do.
Our Promise
Discover our Lifetime Performance Guarantee: the enduring commitment we make to each of our customers.
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New York City Collection 2026
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[Fall launch
New Fall '26 Collection
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New York City Collection 2026
Available Now
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Shop By Activity
New Fall '26 Collection
Engineered for the miles ahead. Lab Tested, Wear Tested, and Field Tested, leaving nothing to chance
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Light on your feet
Our ultra light Aspire is the perfect choice for hot summer days, featuring firm compression and breathable support.
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- Aspire Ultra Light
- Maxus Maximum Cushion
- Pursuit All-Season Merino
- Flite XT State-of-the-Art Stability
- Flite XT Trail State-of-the-Art Stability: with Merino
- Vision Style & Performance
- Hockey Performance with Peace-of-Mind Protection
- Valor Nothing Holds You Back
Socks are better in bundles
Shop our curated 3 and 5 packs and get up to 20% off.
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We’ve got answers Frequently Asked Questions
General Questions
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Our Guarantee
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What does "sock compression" mean?
We offer three different compression levels to fit your activities and lifestyle: firm (20-25 mmHg), moderate (15-20 mmHG) , and relaxed (10-15 mmHG). Compression socks support your muscles, especially around the arch of your foot, and prevent bunching and slipping for a perfect fit every time. Whether you prefer firm structure or relaxed support, there's a compression option for you.
- How do I wash my socks?
Our socks come with the recommended instructions, “Machine Wash Cold. Tumble Dry, No Heat. No Bleach or Iron.”
- What size am I?
Please [**click here**](/content/pages/size-chart "Swiftwick Size Chart"/index.html) to view our recommended size chart.
- Why are my current socks a different size from my older pairs?
Newly knit socks tend to appear smaller at first, but, with time, the elastic naturally sets as it is shaped by wear. The fitted size of each pair should be exactly the same. It is also not uncommon for socks to appear different after first wash, since they are pressed due to our packaging process. After a couple of wears, you should notice no difference between newer and used pairs and this will not affect functionality in any way.
- Where else can I buy Swiftwick socks?
[**Click here**](/content/pages/store-locator/ "https://swiftwick.com/pages/store-locator/"/index.html) to find a local retailer close to you.
- When will I receive my order?
All orders ship within 2-3 business days and usually arrive within 3-5 business days depending on the destination. Backlogs can occur during the holiday season or around major product launches. You will receive a tracking number when your order ships. If you have any questions about your order, please contact us below.
- What shipping options do you offer?
We’re proud to offer free shipping on Swiftwick orders shipping within the U.S. when your order totals $25 or more, just our way of saying thank you to our loyal customers.
Need your Swiftwicks ASAP? UPS 2nd Day Air is also available for orders shipping within the U.S. for a flat rate of $15.
- Do you ship internationally?
Canadian Shipping
We ship to Canada via UPS Worldwide Saver® for a flat rate of $45 USD. This rate includes all applicable duties and taxes. Estimated transit times are available on the carrier’s website. Please note that all Canadian shipments may be subject to delays due to customs processing or detailed inspections.
International Shipping
Due to increasing shipping costs, we are temporarily suspending shipping to some international regions. We will continue to review our shipping options and hope to expand availability again in the future.
International distributors:
Swiftwick Australia Distributor
- Onward Package Protection
◆ What is Onward Order Upgrade?
We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onward to your cart at checkout and you will have full protection should something go wrong with your shipment.
◆ How does Onward work?
Onward is an order upgrade service that covers packages that are lost, stolen, or damaged in transit. If you add Onward to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.
◆ How Do I File A Claim For A Lost, Stolen, Or Damaged Package?
If you experience issues with your package, contact Swiftwick customer support at info@swiftwick.com. We’ll handle the claim process for you.
◆ Who does Onward partner with to make shipments carbon neutral
Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
Swiftwick socks are made to endure through thick and thin. The Lifetime Performance Guarantee is our commitment both to our products and to our customers, ensuring our socks stand the test of time. No matter how long you’ve had your Swiftwicks, no matter the mileage, if you’ve worn them out, you can return them for another pair.
Complete the form below to start a warranty claim.
If your original purchase was made outside of the US, please refer to our International Retail Partner in the country of your purchase or the original retailer where your purchase was made.
Australia, Swift Sports Canada, Rock Gear Distribution
Lifetime Performance Guarantee Form
Lifetime Performance Guarantee Form
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Thank you for contacting Swiftwick! We will get back to you within 1-2 business days.
First Name*
Last Name*
Email*
Where did you get your socks?Please Select Swiftwick.com Swiftwick Dealer Amazon.com Other Not Sure
How long have you had your socks?Please Select Less than a month Less than six months Less than a year More than a year
How can we help?*
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If you have any questions or comments, please reach out using the form below:
We are committed to providing our customers with an exceptional experience and a lifetime of performance. If you are unsatisfied with a Swiftwick product for any reason, please reach out.
We offer free returns and exchanges. If you require an exchange or return please do not ship any product back unless asked to do so by a Swiftwick representative. To begin processing a return or exchange please complete our Returns & Exchanges form below or call us at 615-370-8611 (option 1). Please allow one business day for someone from our team to get back in touch.
All refunds will be processed and automatically applied to your original form of payment. Refunds are processed within 3 business days but the credit may take additional time to post to your account depending on the policies of your banking institution.
Returns & Exchanges Form
Returns & Exchanges Form
×
Thank you for contacting Swiftwick! We will get back to you within 1-2 business days.
First Name*
Last Name*
Email*
Where did you get your socks?*Please Select Swiftwick.com Amazon.com Swiftwick Dealer Not Sure / Other
Store Name & Location (optional)
Order Number (optional)
Amazon Order Number (optional)
Other / Not Sure (optional)
Please share any additional details.
How can we help?*Please Select Need a Different Size Need a Different Style or Color Want to Return My Order Product Arrived Damaged Delivery Issue Other
Delivery IssuePlease Select Never Delivered Marked Delivered but Not Received Delivered to Wrong Address Package Missing Items Wrong Items Delivered
Upload photo of items & packing slip
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Upload a photo of the items you received and the included packing slip.
Upload photo of damaged package
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Upload a photo of the damaged package and items you received.
Additional Details
Please confirm your shipping address and share any additional details that may help us assist you.
Size Exchange
Tell us your shoe size and what size you’d like to exchange for.
Style or Color Exchange
What style or color would you like to exchange for?
Return My Order
Let us know why you’d like to return your order.
Tell Us More (optional)
Please tell us more about how we can help.
Submit
- What are the limitations of refunds?
· Refunds without a valid receipt or order number may be refused under the warranty program.
· Purchases over 120 days old may be refunded with an electronic gift card valid at swiftwick.com.
· "Warranty" applies only to the original purchaser and excludes products bought from secondary markets like flea markets, thrift stores, etc.
· Refunds for gift card purchases are only available to the original purchaser within six months of purchase, provided none of the value has been redeemed.
· Exclusions apply to items lost or damaged due to fire, flood, or natural disaster.
· Items already replaced via the warranty program are not eligible to be replaced a second time.
· International returns, refunds, or exchanges not purchased on swiftwick.com cannot be processed.
· We reserve the right to deny a claim or refuse service based on the nature of previous transactions or fraudulent claims.
Text us: +1-615-985-5199
Call us: +1-615-370-8611
Email us: info@swiftwick.com
Monday - Thursday 8AM - 4PM CT Friday 8AM - 2PM CT
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